Job Summary

Responsible for supporting the availability, performance, security, and recoverability of enterprise database services supporting critical business applications. Assists with administration of Oracle, Microsoft SQL Server, and cloud-based database platforms across on-premises, Azure, and hybrid environments. Performs database installation, configuration, monitoring, patching, backup and recovery, and troubleshooting activities under established standards and procedures. Works with application, infrastructure, cybersecurity, cloud, and vendor teams to maintain reliable database services. Demonstrates technical aptitude, analytical thinking, and commitment to continuous learning while using approved AI-enabled tools responsibly to support research, troubleshooting, documentation, and process improvement activities. Participates in change management, project assignments, disaster recovery activities, and on-call rotation.

Minimum Qualifications

Required:

1. Excellent written and verbal communication skills, including the ability to explain complex technical issues to technical and nontechnical audiences.
2. Demonstrated collaboration, customer focus, accountability, and the ability to work independently or as part of a cross-functional team.
3. Strong analytical and troubleshooting skills, technical aptitude, intellectual curiosity, sound judgment, and the ability to learn unfamiliar technologies quickly.
4. Ability to use AI-enabled tools responsibly and effectively for research, troubleshooting, scripting, documentation, and learning, with appropriate validation and protection of company information.
5. Commitment to continuous learning, knowledge sharing, documentation, and cross-training.

Preferred:

1. Experience with Oracle, Microsoft SQL Server, Azure, or other enterprise database platforms is preferred but not required when a candidate demonstrates relevant technical aptitude and transferable skills.
2. Exposure to PowerShell, Unix shell scripting, Python, automation, DevOps practices, monitoring, or CoPilot is desirable.

Job Duties

1. Administer, configure, patch, upgrade, and troubleshoot Oracle, Microsoft SQL Server, Azure, and other supported database platforms and utilities. Provide problem determination for incidents and service interruptions. Collaborate with application owners and technical teams regarding database performance, availability, security, and support requirements.
2. Maintain enterprise database services across on-premises, cloud, and hybrid environments. Ensure availability, performance, capacity, recoverability, and security through proactive monitoring, tuning, backup and recovery, high-availability and disaster-recovery technologies, vulnerability remediation, lifecycle management, and database security administration. Coordinate maintenance with application, operating system, storage, network, cloud, cybersecurity, and vendor teams. Automate repeatable operational tasks where practical.
3. Assist in evaluating database, cloud, automation, and AI-enabled technologies by conducting research, participating in testing activities, documenting results, and providing input to recommendations developed by senior team members. Support implementation activities following approved standards and guidelines
4. Participate in implementing database features, upgrades, patches, migrations, and application releases. Execute approved implementation, testing, validation, and rollback procedures. Coordinate assigned tasks, monitor progress, identify issues, and communicate status to project leaders and stakeholders.
5. Create and maintain operational documentation, runbooks, recovery procedures, scripts, architecture diagrams, and knowledge articles in approved repositories. Support compliance with established standards, policies, and audit requirements. Participate in knowledge-sharing and cross-training activities to improve team effectiveness and continuity of support. Assist with disaster recovery preparation, testing, and documentation updates to promote operational readiness and reduce key-person dependencies.
6. Identify opportunities to improve database reliability, operational efficiency, security, and user support processes. Research potential solutions, document findings, and provide recommendations to senior team members and management. Assist with implementing approved improvements, including troubleshooting, testing, automation activities, documentation updates, and process enhancements. Utilize Microsoft Copilot and other approved AI-enabled tools to support technical research, troubleshooting, script development, and knowledge management activities while appropriately validating outputs and protecting company information.
7. Participate in incident, request, problem, and change-management processes, including timely completion of service records and attendance at technical coordination meetings. Prepare complete change documentation with implementation, testing, validation, rollback, risk, and communication plans. Contribute to root-cause analysis and preventive actions for significant incidents.

Job Duties II